Shipping

We work with a drop-ship printing service, Pigeon Printhouse, which is a small family-owned business based in California. Pigeon Printhouse will typically produce and ship your orders within 2 to 4 business days, and in some circumstances 5-7 business days. Shipping is currently only offered within the United States. Prints that are 12″x12″/11″x14″ and smaller are inserted into acid-free, sealed art bags, and are shipped flat, in recycled, Kraft, rigid stay-flat mailers. Larger prints are rolled and protected with glassine paper. It is then inserted into a protective sleeve, which is then inserted into a heavy-duty mailing tube.

Returns & Refunds

Customer satisfaction is our top priority. If a painting arrives damaged in transit, reach out immediately with images and we will arrange for a replacement. Lost or damaged prints: In order for Pigeon Printhouse to replace lost packages, the tracking info provided by the courier must show proof that their order was not delivered. To replace prints that are damaged in-transit, the customer must provide photographs showing proof that their prints were damaged. Once PPH is able to confirm that a package was lost or damaged, they will send replacements within 4-business days at no cost to you.

All items are final sale. If there is a problem with your oder, please reach out to kathrynhackneyart@gmail.com and we will work together to find the best possible solution.

Privacy Policy

1. Introduction

At KH Artistry, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you use our website or interact with our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you use our website or make a purchase, such as your name, email address, billing and shipping addresses, and payment information. We may also collect non-personal information, such as your IP address and browsing behavior, through cookies and similar technologies.

3. Use of Information

We use the information we collect to process your orders, communicate with you about your purchases, and provide customer support. We may also use your information to send you promotional offers and marketing communications, but you can opt out of receiving these communications at any time.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with legal obligations. We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.

5. Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, update, or delete your personal information at any time. You may also have the right to restrict or object to certain types of processing, such as direct marketing. If you wish to exercise any of these rights, please contact us using the information provided below.

7. Changes to Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, with the date of the last update indicated at the top of the page. Your continued use of our website after any modifications indicates your acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at kathrynhackneyart@gmail.com

Terms of Service

This website is operated by Kathryn Hackney dba: KH Artistry. Throughout the site, the terms “we”, “us” and “our” refer to Kathryn Hackney or KH Artistry. KH Artistry offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1. Overview

Welcome to KH Artistry! These Terms of Service (the "Terms") govern your use of our online art and print store. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, you may not use our services.

2. Acceptance of Terms

By using our services, you agree to abide by these Terms. We reserve the right to modify or update these Terms at any time, and it is your responsibility to review them periodically for changes. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

3. Products and Services

Our store offers a variety of art and print products, including but not limited to original paintings and fine art prints. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit the quantity of products purchased by any user.

4. Ordering and Payment

To place an order, you must provide accurate and complete information, including billing and shipping addresses. Payment must be made in full at the time of purchase. We accept payment via credit/debit card or other methods as indicated at checkout. All prices are in USD and are exclusive of applicable taxes and shipping fees.

5. Shipping and Delivery

We strive to ship orders in a timely manner, but delivery times may vary depending on your location and the shipping method selected. Shipping costs are calculated at checkout and are the responsibility of the buyer. We are not responsible for delays or damages caused by shipping carriers.

6. Returns and Refunds

All sales are final. Please contact kathrynhackneyart@gmail.com if you have any problems with your order.

7. Intellectual Property

All artwork and designs featured on our website are the intellectual property of KH Artistry or our affiliated artists and are protected by copyright laws. You may not reproduce, distribute, or use our artwork for any commercial purposes without prior written consent.

8. User Conduct

You agree to use our services in compliance with all applicable laws and regulations. You may not engage in any activities that are unlawful, offensive, or harmful to others. We reserve the right to suspend or terminate your account if you violate these Terms or engage in abusive behavior.

9. Privacy Policy

Please review our Privacy Policy above to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

In no event shall KH Artistry be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless KH Artistry and its affiliates, officers, directors, employees, and agents from any claims, damages, or liabilities arising out of your use of our services or your breach of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Washington State, without regard to its conflict of laws principles. Any dispute arising under these Terms shall be resolved exclusively in the courts of Washington State.

13. Changes to Terms

We reserve the right to modify or update these Terms at any time, with notice provided to users. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

14. Contact Information

If you have any questions or concerns about these Terms or our services, please contact us at kathrynhackneyart@gmail.com.